Our team of Operational Account Managers (OAMs) are committed to providing REC Parties with dedicated support at every stage of their REC lifecycle - right from the point of entry.
In the early stages of mobilisation, we worked alongside Ofgem and RECCo to onboard stakeholders into the Electricity Enquiry Service (EES), developing communications and bespoke access agreement schedules, and arranging for the electronic signature of over 60 Third Party Intermediaries/other users. We continue to contact 15 non-energy users of the EES such as Government Departments and police forces to gain electronic signatures for their continued use of the service.
We requested a tickbox on the login page of the EES by C&C Group, so that Non-Domestic Customers could continue to use EES, and communicated with more than 150 stakeholders on the new process.
Before go-live we assigned OAMs to each REC Party, and contacted Parties to assist them with onboarding to the new arrangements. We offered (and continue to offer) an introductory session for all Parties, to provide an overview of the new responsibilities and obligations. Up to 31 March 2022, we held over 130 introductory meetings and an additional 318 meetings with our Parties. We continue to reach out to the 57 Parties who haven't yet requested a meeting (accurate as at 31 March) or engaged with the OAMs. We've issued a survey to Contact Managers requesting feedback on our OAMs and any improvements that they feel we can make.
We developed a stakeholder mapping process that tracks Party readiness for REC V3, and are working with Parties to analyse where changes impact their organisation.
In February 2022, we introduced new reporting to enable us to target our communications and produce additional knowledge articles. An example of this reporting is shown below and has been shared with RECCo as part of our stakeholder engagement analysis.
Moving forward, we're reviewing the role that our OAMs play for their Parties. To date, we have been very supportive and responsive to your queries. With all elements of the Code Manager service fully operational and with the change process in full swing, our OAMs will be proactively alerting their contacts if a change or issue affects your particular business model.