Term (Other References) |
Descriptions |
Consumer |
Means any person supplied (or seeking a supply) of Energy at an Registrable Measurement Point (whether or not that person also exports or is seeking to export electricity at an Registrable Measurement Point).
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Cooling off Period
(Cool off)
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The cooling off period begins the day after the Consumer has entered a contract with the Supplier. I.e., the day after the Relevant Date.
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Energy Supplier
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Means a company which is either or both an Electricity Supplier and/or a Gas Supplier.
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Erroneous Switches
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Means where a Consumer has been switched to an Energy Supplier which does not have an Energy Contract in place, as further described in the Resolution of Consumer-Facing Switching and Billing Problems Schedule.
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Gaining Supplier
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Means, in relation to a proposed Switch (or Switch), the Energy Supplier which is proposing to become the Registered Supplier at a Registrable Measurement Point as a result of that proposed Switch (or which has become the Registered Supplier as a result of that Switch).
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Losing Supplier
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Means, in relation to a proposed Switch (or Switch), the Energy Supplier which will cease to be the Registered Supplier at an Registrable Measurement Point as a result of that proposed Switch (or which has ceased to be the Registered Supplier as a result of that Switch).
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Point of Acquisition
PoA
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Means the point in time when a Consumer instigates the move to a Gaining Supplier through either the Gaining Supplier’s own (or a Third Party Intermediary’s) sales channel.
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Price Comparison Website
(PCWs)
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A search engine that Consumers use to filter and compare products based on price, features, reviews, and other criteria
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Price Comparison Website/Supplier Forum
(PCW/Supplier Forum, Forum)
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The forum established by RECCo to enable to structured engagement between Energy Suppliers and Price Comparison Websites (PCWs) associated with the implementation of Faster & More Reliable Switching Programme.
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Priority Services Register
(PSR)
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Means the register of certain of Domestic Customers established and maintained by relevant Parties pursuant to their licence.
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Relevant Date
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Relevant Date: means:
(a) the day on which a customer
- has entered a Contract with a new Electricity Supplier; and
- has provided the Supplier or its Representative with sufficient information to conduct the switch; and
- the Customer would reasonably expect the switch to take place without further action on their part Or,
(b) where a customer enters a Contract with a new Electricity Supplier after 5pm on a Working Day, or on a day that is not a Working Day, the next Working Day following the day specified in paragraph (a) above
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Retail Energy Location (REL)
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Means a Location to which Energy is delivered via a Registrable Measurement Point, and/or from which electricity is exported via an Registrable Measurement Point.
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Standstill Period
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Means the period of time following the Supply Effective From Date for an Registrable Measurement Point during which a further Proposed Supply Effective From Date cannot validly be requested in a Registration Service Request, being:
(a) in the case of an Registrable Measurement Point with a DCC-Enrolled Smart Meter, five days; and
(b) in the case of an Registrable Measurement Point without a DCC-Enrolled Smart Meter, five days (save that no Standstill Period shall apply for Switch Requests resulting from Erroneous Switches).
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Supply Effective from Date
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Is the first day from which an Energy Supplier is to become (or became) the Registered Supplier for an Registrable Measurement Point.
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The Switching Programme
(Faster More Reliable Switching)
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Means the programme established by the Authority to implement new switching arrangements in retail energy markets.
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