Click 'Read on' for an introduction to the REC Code Manager's Stakeholder Engagement Strategy
The success of the new arrangements will be measured against how well the retail market is operating, how Parties comply with their obligations, and how Parties interact with each other and the REC tools and services.
Stakeholder engagement underpins these activities and success criteria by ensuring all stakeholders, parties and REC service providers offer channels to interact and communicate on the same page.
Our Stakeholder Engagement Strategy was developed as part of Code Manager mobilisation. Designed as an enduring product, the Strategy evolves to incorporate new areas of work, new processes and new technologies for improved stakeholder engagement. This version of the document has been uplifted in readiness for the implementation of the Centralised Switching Service (CSS), which will go live in July 2022.
This document now also incorporates the Communications Plan and Stakeholder Charter, previously standalone documents developed at different stages of mobilisation.
The Communications Plan outlines roles and responsibilities, activities and timescales for stakeholder engagement. The Stakeholder Charter explains what you can expect from us and what we need from you to make the arrangements as effective as possible.
We've also made some formatting and navigational changes for usability. We'd love your feedback on our approach. Get in touch with us through your Operational Account Manager, Service Desk or the REC Portal Continuous Service Improvement page.
Navigate through this document by using the 'Contents button' in the top left, the links below, or simply scrolling through the pages.
Visit Stakeholder Engagement Principles
Visit Stakeholder Engagement Objectives
Visit Our Communications Plan
Visit Our Stakeholder Charter
We'd love to hear from you! Send us feedback on this document by getting in touch with our Service Desk team. Click this box to send us an email.