Objective |
Measured by... |
When |
Current assessment |
Prepare stakeholders for live operations of the REC
|
Produce a readiness assessment of stakeholders
|
Mobilisation period |
REC Services went live on 01 September 2021. Although some elements of the Code Manager services were managed under a PIP, stakeholders were able to access and interact with the REC V2.0 systems and processes
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Produce a Stakeholder Charter which will outline any enduring obligations to stakeholders
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Stakeholder Charter published
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Mobilisation period |
Stakeholder Charter was published, and has now been integrated into this version of the strategy
|
Engage all organisations and representative groups with the Stakeholder Model
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Produce reporting showing level of engagement across all Stakeholders
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End of year one |
Stakeholder reporting continues regularly with RECCo and will be included within the Annual Report.
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Identify and improve engagement approaches
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Provide assessments of stakeholders’ issues, knowledge gaps and training requirements.
Present process improvements and any results of improvements put in place |
End of year one
|
Continuous Improvement continues across REC Code Manager services. The REC Portal roadmap will outline the future enhancements including live chat, collaboration spaces, subscription models and process improvements. The roadmap will be a living document to be updated with new functionality following analysis and feedback from stakeholders
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Actively seek potential stakeholders such as new consumer or small business bodies or system providers
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Show increase in new types of stakeholders
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End of year one |
The REC Code Manager Consumer Advocacy team continues to meet with new consumer bodies and others to help promote the REC
|
Prepare stakeholders for CSS live operations
|
Produce a readiness assessment of stakeholders
|
End of year one |
Stakeholders will be thoroughly informed ahead of CSS Go Live on 18 July 2022 through engagement channels, education and training
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