Where we outline our committments to you, and the support we would appreciate in return
This two-way interaction will set expectations allowing us to get the most from the REC arrangements and the underlying engagement strategy.
We are committed to delivering our services in a way that promotes the principles of:
These are the values you can hold us to. How do we meet them? Read on.
We're transparent in our activities and communications. You can see how decisions are made. We are open.
We openly communicate the challenges we face and what we do to address them. We demonstrate fairness and trustworthiness.
We're impartial in our actions and not unduly influenced by individual organisations or groups. We consult equally with stakeholders regardless of the size of their business.
Our systems, process and interactions are designed to be delivered digitally, scaleable, and embrace technology to assit you in interacting with the REC arrangements.
We respect people's views and allow a safe environment for debate. We are respectful to the environment with our working practices.
We encourage participation, making sure that you have an opportunity to have your say in the arrangements. We give you the information you need to engage, and we listen to your feedback.
We engage at the appropriate time in line with our Service Levels, allowing you time to be inolved and allowing us to learn from your feedback.
Our processes and documentation are underpinned by quality standards, and written in Plain English to decipher industry jargon.
We'd like you to share with us your ideas and knowledge, helping to share arrangements into the future.
You can find training and information to enhance your understanding of REC arrangements in our Knowledge Centre.
Navigate the EMAR to understand how REC obligations link together and which ones apply to you.
If you think we've gone above and beyond, please let us know. Conversely, we want to hear from you if you think we should do better so that we can improve.
We want you to share how you feel in an open environment, providing you with freedom to get your points across.
Let us know your opinions through responding to our consultations and surveys, in interactions with our team, in dialogue with your Operational Account Manager.
Let us know if you think discussion or progression is being stifled by the arrangements or by our approach. Tell us how we're doing and help us improve.
The new arrangements incorporate digitalisation and automation, with new systems and processes designed at empowering us all.
Please be open to change, and let us know what we can do better to ease your migration to new digital ways of working.
We appreciate that technical issues could arise due to corporate policy restrictions. Speak with your Operational Account Manager who will help you to overcome your challenges.
Please give us feedback on the roadmaps for the development of our systems and processes. They've been implemented to support your interactions, so it's vital we understand how you're getting along.
We encourage an environment where everyone feels comfortable to share their opinions. We ask all our stakeholders to do the same.
Please treat others how you would wish to be treated, be that online, in meetings, or in person.
Please tell us if you feel there is any offensive or abusive behaviour being exhibited by anyone in any part of our service.
Please let us know if you have any suggestions on how to make our working environment even safer for everyone who participates in the arrangements.
We've implemented new services across a wide range of areas. We all need to remain focused on the right tasks, and we encourage your support.
The new arrangements encompass many activities; please help us keep the focus on appropriate topics.
During meetings, help us to keep to schedule by sticking to the subject in hand. There will be ample opportunity to raise new topics and capture wider issues on future meeting agendas.
Please respond to consultations in a timely manner to support the efficient progress of issues.
We want to be confident that you understand what is expected of you, and for you to meet requirements in a timely manner. If you're unsure, or unable to meet requirements, let us know so we can help.
Complete your obligations in a timely manner, and let us know if that's not possible.
Respond to consultations on time - help us make the arrangements work for everyone.